We will only ship orders to the confirmed shipping address on file with your method of payment.

We do not ship internationally or to freight forwarding companies.

Our Free shipping policy applies to the lower 48 states only on orders of $100 or more.  For Hawaii and Alaska orders please call us so we can provide shipping costs before the order is placed.

Oversized Items may have an additional shipping cost.  Many leaf springs that are not sold as part of a suspension system will need to ship on a pallet.   The size and weight of this is too expensive for us to cover with our free shipping policy.  The additional shipping charge may apply to any item that cannot be shipped by standard UPS or Fedex ground shipping guidelines.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

We MUST be notified within 3 business days if your item was damaged during shipping.   Shipping carriers put a time limit on us to process damage claims so if you do not let us know in a timely manner we can not work with them to file a damage claim and replace the product.   If you do not report a damage claim within 3 business days you are accepting the item as is.

If your item is missing parts, like hardware or brackets for example, you must notify us within 3 business days.   We will need pictures of the box or boxes it was shipped in along with pictures showing what was in the box so we can work with the manufacturer to replace the needed components.   Check the instructions for a contents list.   Many manufacturers will supply a phone number or email to call for missing parts and will prefer to work with you directly rather than having us relay the information back and forth.  

Lost Packages and Theft

Strapt Performance and the shipping carriers used by us, are not responsible for theft of a package once it is delivered by a shipping carrier.

Once a package is shipped from Strapt Performance (or on behalf of Strapt Performance by a partner warehouse) and is in the hands of a shipping carrier the package is deemed property of the customer.  The package is no longer in our control and is being shipped to the customer as requested.  If a package is confirmed by the shipping carrier as being delivered but the customer cannot locate the package, then that issue is between the customer and the carrier or may fall into the Theft category.